I provide very cunning hats for very cunning heads. Cunning heads are happy heads! ;)
Here you will find some info on Payment, Shipping, Refunds/Exchanges, Wholesale and Bulk Orders. And hopefully some answers to your FAQs!
I am in Canada and ship with CanadaPost (they are often pricey, but are surprisingly reliable). I get to the post office just about every day that it's open (weekdays), and usually mail items within a day or two after payment has cleared (due to the handmade nature of my items, special orders will probably take a bit longer before they are shipped). I will contact you once I have recieved your order and let you know when it will be shipped out. That way you will know approximately when you can expect the package to arrive. All shipping costs include a nominal handling fee in order to cover shipping supplies (boxes, envelopes, straw ;), bubble mailers, etc).
Please make sure that your Paypal address is up to date!
If you have any questions or requests regarding shipping, please contact me before ordering. Either convo me, or email me at fadingendlessly[at]gmail[dot]com. I'm usually happy to rush orders whenever possible, and investigate faster shipping methods if necessary, so please convo or email me with any requests.
SHIPPING WITHIN CANADA:
For packages within Canada I ship via CanadaPost expedited which takes approximately 2-10 days depending on your location (shipping is quicker in and around Ontario, but the more remote you get the longer it takes). If you would like me to ship via regular parcel (takes a bit longer, but also a bit cheaper) please let me know and I'll send it to you that way (and refund you the difference via paypal). For flat paper items within Canada I ship via regular mail (usually about 5 days).
SHIPPING TO THE USA:
For packages to the US I ship via CanadaPost Small Packet and Light Packet Airmail which takes approximately 5-10 business days to the US (please allow extra time for possible customs delays and busy Holiday times). If you're in a rush and you'd like something quicker please let me know before ordering and I'll quote you a price (just a warning, it's usually very pricey!).
I ship via CanadaPost Small Packet and Light Packet Airmail which generally takes approximately 6-11 business days internationally or possibly more depending on your location (please allow extra time for possible customs delays and busy Holiday times). This shipping price does not include any customs forms or taxes that your package might incurr when shipping from another country.
If you're in a rush to get your items, or you have a deadline please let me know before ordering and I'll do my very best to get your items out in a timely manner. But please understand that I cannot perform miracles, nor do I have any control over CanadaPost rates or shipping times. Also if you'd like to discuss speedier shipping methods (or even cheaper shipping methods), please let me know before ordering and I can quote you an estimated cost.
If you live in the London Ontario region and would like to "pick up" your items (in order to save on shipping fees), please let me know! I am happy accomodate! :)
Any questions that aren't answered here can be directed to me at:
2013 Ma Cobb's Hat Shoppe